Product Support Analyst

General information- Country- Mexico- City- Mexico City- Department- Global Support- Job ID- *****- Description & RequirementsProvides support assistance to customers, answering complex questions on function and usage of SyteLine product.Serves as primary support liaison between company and customer.Communicate customer feedback to appropriate product development area.A Day in The Life Typically Includes:- Serves as primary support liaison between company and customer.
- Respond to customer queries by utilizing product knowledge and/or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
- Assist customers with completing transactions, while understanding their specific requirements.
- Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers' relationships.
- Administer customer training on various functions.Documents incidents in...