Product Support Engineer

Join a leading cybersecurity team committed to safeguarding critical business data and applications in both cloud and on-premise environments.

We're seeking a Product Support Engineer to strengthen our team, support our clients, and drive security innovation.

Responsibilities:

• Provide expert-level support (Level 2/3) for application security, collaborating with customers, partners, and internal teams.
• Troubleshoot complex technical issues, including performance bottlenecks, system crashes, and security vulnerabilities.
• Deliver training sessions and create educational content to enhance team knowledge.
• Manage customer escalations, offering effective solutions while adhering to service level agreements (SLAs).
• Analyze support trends and work with product teams to improve our security offerings.
• Mentor junior engineers and contribute to the knowledge base with guides and technical articles. ...