Product Support Specialist

Job Type:Contractor/Full-timeLocation:Mexico RemoteOttimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.About the roleAs a Product Support Specialist at our organization, you will be an integral part of the Product Support team, primarily focusing on Level 1 customer support.You will be responsible for addressing general inquiries, providing basic technical assistance, and ensuring customer satisfaction.This role involves collaboration with both the Support group and specialized teams, requiring oversight and assistance from Level 2 mentors or leads.ResponsibilitiesMember of Tier 1 Support GroupRespond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs).
Collaborate with team members within the team to address customer inquiries and is...