Job Description
**About GBG**
GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.
**About the team**
The Customer Support Team are responsible for supporting GBG’s customers with the use of our products. With an average CSAT score of 95 awarded by our customers, Customer Support take pride in supporting GBG’s Vision through the provision of excellent customer service.
**The Role**
Reporting to the Customer Support Manager, you will be responsible for ensuring customer queries are resolved quickly, thoroughly, and professionally. Your product
knowledge, excellence in customer support and technical skills will add value for customers, helping them to make the best use of our services and supporting their business goals. As this is a Tier 2 role you will be responsible for resolving customer que...
GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.
**About the team**
The Customer Support Team are responsible for supporting GBG’s customers with the use of our products. With an average CSAT score of 95 awarded by our customers, Customer Support take pride in supporting GBG’s Vision through the provision of excellent customer service.
**The Role**
Reporting to the Customer Support Manager, you will be responsible for ensuring customer queries are resolved quickly, thoroughly, and professionally. Your product
knowledge, excellence in customer support and technical skills will add value for customers, helping them to make the best use of our services and supporting their business goals. As this is a Tier 2 role you will be responsible for resolving customer que...
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