Job Description
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Responsibilities
- Suitability to undertake the responsibilities mentioned above at the required level
- At least 5 years of experience in production support, application support, or a related role
- Proficiency in troubleshooting and root cause analysis, knowledge in SQL, PL/SQL, familiarity with database management, and experience with monitoring tools
- Strong problem-solving abilities, excellent communication skills, ability to work under pressure, and effective time management
- Relevant experience in providing ITSM using ITIL best practices
- Preferably with experience in handling Microsoft SharePoint based applications
- Proficiency in Datadog or other cloud-based monitoring tools for performance analysis
- Must have experience with Azure DevOps (Boards, Test Plans, Repos/Git, Pipelines)
- Must have experience in Agile, e.g., Scrum or Kanban
- Ce...
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