Job Description
The role involves the following tasks and responsibilities:
Production Support Analyst (80%)
- Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities
- Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions
- Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes
- Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues
- Identifying and driving opportunities to improve platform supportability through automation
- Advocating for reliability priorities in application design r...
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