Production Support Engineer

This is a full‑time Production Support Engineer position based in Kuala Lumpur. As a Production Support Engineer at HCL Tech, you will be responsible for providing technical support and troubleshooting for the organization’s mission‑critical systems and applications.

What you’ll be doing

• Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
• Proactively monitor and maintain the performance of MQ, FTP, and SQL systems to ensure high availability and optimal performance.
• Quickly identify, diagnose and resolve issues related to MQ, FTP, and SQL applications and infrastructure.
• Provide quality support to solve technical incidents (minor and major) for infrastructure and related providers. All of this in accordance with group processes and procedures.
• Monitor, anal...