Production Support Engineer

Job Title: L2 Production Support Engineer (Unix/SQL) – Banking Domain

Location: Singapore – Hybrid

Employment Type: Permanent

Role Overvie

wWe are looking for an experienced L2 Production Support Engineer with strong expertise in Unix/Linux, SQL, and monitoring tools, to support mission-critical banking applications. The role involves 24x7 support, incident management, and collaboration with L3/development teams

Key Responsibiliti

es
Provide L2 production support for banking applications in a 24x7 rotational shift mo

delManage incident lifecycle, problem management, and PMR proces

sesPerform root cause analysis (RCA) and implement temporary/permanent fi

xesHandle change management, releases, and deployme

ntsCoordinate with L3 support and development teams for issue resolut

ionMonitor applications using tools like ITRS, Autosys, AppDynam

icsManage ticket...