Job Description
RESPONSIBILITIES:
To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance etc). To collaborate with third party vendor/other support teams to provide a seamless support model for the business. Able to take ownership of high severity issues and follow through to closure. Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability. To assist in rolling out of new version of the application adhering to the best practices of the release management procedures. To be able to drive himself/herself to learn new things while dealing with daily production support To communicate effectively and work efficiently across different Business and support units
To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance etc). To collaborate with third party vendor/other support teams to provide a seamless support model for the business. Able to take ownership of high severity issues and follow through to closure. Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability. To assist in rolling out of new version of the application adhering to the best practices of the release management procedures. To be able to drive himself/herself to learn new things while dealing with daily production support To communicate effectively and work efficiently across different Business and support units
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application