Production support - L1-L2

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Role - Production support - L1-L2

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users in a timely manner
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L2) to proce...