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Program and Enablement Specialist

📍 IFS • Japan, Tokyo, Japan • Posted June 05, 2026

Full-time Posted June 05, 2026
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Job Description

Job Description

Support service readiness of new and evolving IFS products/services via the Go‑To‑Operations (GTO) framework and lead global rollouts across the supported customer base. Help drive cross‑functional planning, change governance, enablement, and measurable service quality ensuring Minimum Acceptance Criteria (MAC), risk controls, and customer impact safeguards are met. Translate insights from CSAT/VoC, SLA/KPI audits, and operational telemetry into prioritized improvements that raise reliability and reduce operational overhead.

Global Rollouts

  • Coordinate and liaise with stakeholders across the IFS Unified Support Service Operations organization to plan and execute recurring and ad‑hoc maintenance activities for supported customers.
  • Coordinate and support planning for product and service upgrades, migrations, and rollout activities across the customer base.

    • Service Readiness – Go...

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