Project Manager – Transformation (BPO/Shared Services)

Description

We are looking for an experienced Project Manager – Transformation to support strategic initiatives and transformation programs within a BPO/shared services environment. This role works closely with the Senior Manager in planning, executing, and monitoring cross-functional projects that drive operational excellence and digital transformation. The ideal candidate has hands-on exposure to automation, speech analytics, AI technologies, and CCaaS enablement.

• Partner with the Senior Manager to define project objectives, deliverables, and success metrics
• Develop and maintain detailed project plans (timelines, budgets, resources)
• Coordinate cross-functional teams (Operations, IT, Quality, etc.)
• Conduct risk assessments and implement mitigation strategies
• Track project progress and provide stakeholder updates
• Document business requirements clearly and accurately
• Leverage automation, AI...