Job Description
Overview
We are looking for passionate, motivated, and skilled individuals to be the frontliners for Redtone’s customers, delivering the best experience across all our telecommunications services.
Responsibilities
Helpdesk
- Serve as the first point of contact for customer technical inquiries via phone, email, and other channels.
- Troubleshoot technical and network issues remotely and provide timely solutions.
- Follow up on customer issues and maintain accurate records.
- Collaborate with internal teams to resolve complaints and escalate unresolved issues.
- Monitor circuits and nodes, prepare reports, and support service improvement initiatives.
Admin / NADI Program Support
- Assist in recruitment, interviews, and onboarding for NADI staff.
- Manage daily operations, staff performance, KPIs, and participation in programs/events.
- Oversee staff benefits, clai...
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