Q2 Trilingual Customer Service Representative W Portuguese

Job Description

Ready to boost your professional career in the best place to work? Be a #RidiculouslyAmazing bilingual teammate. We have different campaigns for you, in which:

• Receive inbound and/or place outbound calls.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

Responsibilities

• Serve as the main point of contact for customers via phone, email, chat, or in-person channels.
• Provide timely and accurate information regarding products, services, and company policies.
• Handle customer inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve issues by investigating problems and offering effective solutions.
• Document customer interactions and update systems with accurate notes and follow-up actions.
• Process orders, returns, refun...