Job Description

Overview Quality Analyst responsible for monitoring and evaluating call center interactions to ensure quality and adherence to standards. Provides feedback and coaching to improve customer service performance. 
Job Details Job title:  Quality Analyst 
Account:  Travel Sales 
Work set up:  100% Onsite at Cebu City 
Work shift:  Night Shift 
Salary:  Up to 34K but open salary negotiation 
Start date:  ASAP 
Qualifications 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain 
Essential Hiring Skills Ability to Mentor agents and give feedback of calls monitored 
Act as a Subject Matter Specialist 
Participate in teleconferences and meetings initiated by the customer 
Take ownership of issues and escalations 
Ability to plan, priorit...
            

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