Job Description
Overview
We’re looking for a Quality Analyst to work closely across our sales teams, supporting Account Executives and their managers. You’ll use a detail-oriented approach to improve our processes and deliver the best possible results.
What You’ll Be Doing
- Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats
- Providing feedback to agents based on their quality score and results
- Working with sales trainers to produce best-practice guides and facilitate regular training
What You’ll Need
- 6+ months of experience as a Quality Analyst or similar role
- Fluency in English and Hungarian
- Great quality score results
- Proven diligence and a high standard of integrity
- Excellent interpersonal skills
Nice to Have
- Experience in a sales environment
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