Job Description
Summary of the Role
As Operations Quality Analyst-Junior you play a key role in optimizing agent performance and enhancing customer experience. You conduct regular reviews of agent interactions with clients through different channels to evaluate their performance against established metrics, and provide data-driven insights to enable the improvement of operational efficiency and quality.
Functional Responsibilities Perform analysis of agent interactions with clients across various omni channels (recorded calls, emails, chats, social media) to assess their performance against theApply for This Position
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