Job Description
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Assess and rate inbound and outbound sales calls according to company quality standards.
- Collaborate with Team Lead and Trainer to communicate results and supervise agents on a daily basis.
- Provide concise feedback with recommended replies and actionable plans.
- Consolidate sales agents' QA scores and draft daily, weekly, and monthly reports.
- Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements
- Bachelor's Degree holder.
- Strong background in sales...
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