Quality Assurance Lead — Customer Experience

DoorDash Mexico is seeking a Quality Supervisor to lead the QA team, ensuring customer interactions meet service standards. This role involves monitoring team performance, providing coaching, and implementing quality initiatives. The ideal candidate is bilingual in Spanish and English, has 2+ years of team leadership in a contact center, 3+ years in quality assurance, and excellent communication skills. The position allows for hybrid work, facilitating collaboration while supporting remote work convenience.
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