Job Description
- Support the ongoing development and enhancement of the Quality Assurance framework to ensure it remains aligned with evolving business processes, services, and data requirements
- Maintain and support existing operational Quality Assurance processes and provide guidance during regular reporting cycles
- Expand Quality Assurance coverage into additional operational and governance areas as required
- Conduct detailed analysis and benchmarking of key Quality Assurance metrics across multiple teams and functions, presenting findings to stakeholders and leadership
- Lead improvement initiatives based on Quality Assurance findings and track progress against agreed actions
- Collaborate with operational leads to adapt and improve Quality Assurance processes as new workflows and data requirements emerge
- Produce periodic Quality Assurance reports highlighting trends, outcomes, and continuous improvements against key metrics
- Identif...
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