Job Description

Description
Role Overview
The Quality Control Officer will be responsible for ensuring adherence to organizational processes, maintaining portfolio quality, supporting collections, and conducting field audits. The role requires extensive fieldwork and close coordination with branch and operations teams.
Key Responsibilities
Conduct field-level quality checks on microfinance operations
Monitor and evaluate loan processes, documentation, and compliance standards
Support and review collections and recovery activities
Identify process gaps, risks, and deviations; report findings to management
Conduct customer and center visits to verify data accuracy
Ensure adherence to company policies and regulatory guidelines
Coordinate with branch teams to improve operational quality
Travel extensively within assigned locations for field audits and reviews
        

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Quality Control Officer(QCO)

Job Description

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