Job Description
Responsibilities
- Receive, register, and classify customer complaints related to product quality, service, delivery, or documentation.
- Validate complaints and prioritize them based on severity and customer impact.
- Maintain direct communication with customers to clarify issues and provide status updates.
- Investigate complaints using quality tools such as 5 Whys, Fishbone (Ishikawa), FMEA, and data analysis.
- Coordinate with cross-functional teams (production, engineering, logistics, purchasing, customer service).
- Define, implement, and follow up on corrective and preventive actions.
- Document complaints, investigations, and actions within the Quality Management System.
- Monitor quality indicators such as number of complaints, PPM, response time, recurrence rate, and customer satisfaction.
- Prepare and submit formal customer responses (e.g., 8D reports, A3 reports, technical reports).
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application