Quality Intelligence Analyst — CX & Process Improvement

Confidential is seeking a detail-oriented Quality Analyst to join its Contact Center Operations team in Quezon City, Philippines. The role focuses on driving consistency in quality assurance to enhance customer experience and client loyalty. Key responsibilities include transaction monitoring, data analysis, and process improvement recommendations.

Applicants should have a Bachelor’s degree and a minimum of 2 years' experience in a call center, including 1 year in quality assurance. Proficiency in MS Office and strong communication skills are essential for success in this role.