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RBS E-CUSTOMS - CUSTOMER SERVICES REPRESENTATIVE

📍 SGS • Muntinlupa, Metro Manila, Philippines • Posted June 26, 2026

Full-time Posted June 26, 2026
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Job Description

Job Description

Primary Responsibilities

  • Maintain customer communications with regards to customer service activities
  • Provide a polite and prompt response to all customer queries in compliance with service level agreements
  • Maintain records of queries in the company call management system, ensuring that the reported issue is investigated and resolved or escalated appropriately.
  • Assist customers to achieve a resolution to their query or request, supporting all inbound communications methods which include telephone, live chat and email.
  • Undertake software quality assurance and user acceptance testing.
  • Contribute to a high-performing Customer Service team to maintain strong customer relationships, collaboration with colleagues and solution-focused working environment.

    • Qualifications

    Specific Responsibilities

  • At all times, complies with SGS Code of Integrity and Profession...

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