Job Description
Become a pivotal voice for customers as an R&D Software Support Engineer in Canada, focusing on ICP-MS technology. You will tackle technical challenges while enhancing software performance through customer advocacy.
This role entails strong customer engagement, where you will build relationships and understand real-world instrumentation usage. You will provide Tier 2 and Tier 3 support, ensuring customer issues are resolved effectively and promptly. Collaborating with engineering teams, you assist in root cause analysis and develop troubleshooting guides to streamline field service operations.
Key Responsibilities:
• Advocate for users in the R&D software team
• Provide Tier 2/Tier 3 technical support for ICP-MS software
• Configure instrumentation to reproduce customer issues
• Document findings for engineering collaboration
• Create internal troubleshooting and FAQ materials
Requirements:
• Bachelor's degree in Computer Science or related field
• 3+ year...
This role entails strong customer engagement, where you will build relationships and understand real-world instrumentation usage. You will provide Tier 2 and Tier 3 support, ensuring customer issues are resolved effectively and promptly. Collaborating with engineering teams, you assist in root cause analysis and develop troubleshooting guides to streamline field service operations.
Key Responsibilities:
• Advocate for users in the R&D software team
• Provide Tier 2/Tier 3 technical support for ICP-MS software
• Configure instrumentation to reproduce customer issues
• Document findings for engineering collaboration
• Create internal troubleshooting and FAQ materials
Requirements:
• Bachelor's degree in Computer Science or related field
• 3+ year...
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