Job Description
Are you passionate about delivering exceptional customer experiences and thriving in a fast-paced environment? AXA Partners is looking for a dedicated Real-Time Analyst Supervisor to lead our team in ensuring seamless service delivery at our Redhill contact centre. This is your chance to make a real difference in a supportive, innovative organization that values teamwork, continuous improvement, and diversity.
About The Role
As a pivotal part of our Operations team, you will oversee a small but dynamic team responsible for monitoring and adjusting agent performance in real time. Your proactive approach will help us meet service targets, optimize resource utilization, and enhance customer satisfaction. Working closely with operational managers and workforce planners, you will ensure our contact centre runs efficiently and effectively.
What You’ll Be Doing
Leadership and Team Support
- Supervise a small team of Real Time Analysts, p...
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