Real-Time WFM Analyst - Call Center Performance

Concentrix is seeking a WFM Specialist located in Makati, Philippines. This role involves managing real-time exceptions in a call center environment and requires excellent verbal and written communication skills. Candidates must have at least 1 year of experience in workforce management and be comfortable in a 24 X 7 working environment. Key responsibilities include monitoring call flow, staffing activities, and data analysis. The ideal candidate should demonstrate strong analytical and problem-solving skills along with proficiency in tools like Google Sheets and SQL.
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