Job Description
WNS Global Services in Milnerton seeks a Workforce Management Specialist to monitor real-time queues across multiple channels and maintain performance metrics. Candidates must have 2–4 years of experience in WFM and familiarity with BPO environments.
The role requires proactive management of schedules, real-time insights, and adherence to SLAs, leveraging tools like Verint and Genesys to drive efficiency.
This position includes US rotational night shifts.
#J-18808-LjbffrApply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application