Real-Time Workforce Analytics Analyst I

iQor is looking for an experienced individual in Iloilo City to monitor and manage contact center performance. Responsibilities include ensuring service level metrics are met, communicating performance insights, and implementing corrective action plans. The right candidate will possess strong skills in workforce management, an analytical mindset, and prior experience in contact centers. A Bachelor's Degree is preferred. Join a dynamic team where your contributions directly impact efficiency and service quality.
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