Job Description
Purpose of the Position
The Receptionist is responsible for welcoming guests, managing reservations, handling enquiries, and ensuring efficient front desk operations within a hospitality establishment. The role focuses on providing excellent customer service and creating a positive first impression for guests.
Key Responsibilities
Front Desk Operations
Customer Service
The Receptionist is responsible for welcoming guests, managing reservations, handling enquiries, and ensuring efficient front desk operations within a hospitality establishment. The role focuses on providing excellent customer service and creating a positive first impression for guests.
Key Responsibilities
Front Desk Operations
- Welcome guests on arrival and assist with check-in and check-out procedures.
- Manage room reservations and booking systems.
- Answer telephone calls and respond to emails and enquiries.
- Provide guests with information about hotel services, facilities, and local attractions.
Customer Service
- Ensure guests receive friendly and professional service.
- Handle guest complaints and resolve issues efficiently.
- Assist guests with requests, direc...
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