Receptionist

Job Summary

West Bridgford Medical Centre is a busy and friendly GP practice providing high‑quality care to our patients. We are seeking a motivated and reliable Reception/Administration Assistant to join our supportive team.

Responsibilities

• Ensure the reception and administrative functions run smoothly, providing a high level of service to patients, doctors, nurses, and the wider practice team.
• Answer telephone calls, book appointments, register new and temporary patients.
• Deal with prescription requests and queries, give out results in line with practice protocols, arrange ambulance transport and home visits.
• Greet and direct patients, hand out prescriptions, collect payments for non‑NHS services.
• Manage general enquiries and complaints; file and retrieve patient records; input and extract information from the practice computer system.
• Support admin tasks such as recalls and cytology, maintain ...