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Refund Assistant

📍 Global Blue • Schönefeld, Brandenburg, Germany • Posted June 04, 2026

Full-time Posted June 04, 2026
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Job Description

Responsibilities

  • Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
  • Refunding the payout amount according to Global Blue guidelines, including verifying travelers’ eligibility for tax refunds
  • Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
  • Handling cash and cashless transactions for customers according to Global Blue guidelines
  • Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
  • Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
  • Supporting the Supervisors / Airport Managers in the “Recovery Project,” which focuses on correcting and preventing payout mistakes
  • Back office tasks such as preparing docume...

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