Regional Operations Service Manager

About the Role

The overarching objective of the Regional Service Manager position is the regional ownership of the operational performance across the allocated geographic area, ensuring contracts and projects are delivered safely, consistently, profitably, and in line with industry/company standards and Client expectations.

Responsibilities

• Provide regional leadership & management for engineering delivery within the Service & Small Works division.
• Ensure first‑class customer service to comply with KPI’s/SLA and aim to exceed expectations.
• Provide leadership and governance, while Operations Managers retain day‑to‑day technical responsibility for engineering teams.
• Lead engineering teams while maintaining strong client relationships and delivery performance.
• Own regional revenue, profitability, forecasting and budget performance, ensuring delivery against agreed financial targets.
• Lead and manage th...