Job Description
Immediate Superior / Reports to: Call QA Team Lead / QA Manager
Location: Philippines - Remote / Work from Home (Night Shift)
About the Role
Our ideal candidate is self-driven, detail-oriented, and has demonstrated a consistent level of quality support across an organization. Additionally, one must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback.
Objectives
- Interpret, build upon, and comply with the company’s quality assurance standards.
- Document quality assurance activities with internal reporting and audits.
Duties and Responsibilities:
Evaluateinbound and outboundagent interactionsin compliance with organizational standards.
Facilitate targeted coaching sessions and provide training to team members.
Maintain precise audit and coaching logs,iden...
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