Remote Customer Success Analyst — Client Advocate

First Advantage is seeking a Customer Success Analyst to join their team in Malaysia. In this role, you will be the first point of contact for account holders, managing case escalations and ensuring that client needs are met efficiently. This position focuses on delivering outstanding customer service and requires strong communication skills in English, Cantonese, and Mandarin.

Successful candidates will have a Bachelor’s degree in Business and possess excellent analytical and interpersonal skills. First Advantage values innovation and offers competitive salaries, remote work options, and various employee benefits.