Remote Support Engineer – Night Shift

Location: Warrington Contract: Full-time, Shift-based (Night Shift) Department: Connected Services / Remote Support Mission As an Engineer II, Digital Services Remote Operations within the Connected Services Hub, you will enhance customer electrical and building system performance through remote monitoring, technical support, and data-driven insights. Your mission is to optimise system reliability, efficiency, and uptime by proactively analysing connected assets and delivering effective remote solutions. Key Responsibilities Remote Technical Support Provide 1st and 2nd line remote support for BMS, HVAC, security systems, door access, UPS, and power monitoring solutions. Diagnose faults remotely through alarm analysis, logs, and system interrogation, delivering effective resolutions. Monitor asset health and interpret alarms/events from connected systems, applying corrective actions. Support software upgrades, remote configurations, and troubleshooting activities. Proactive Monitoring &...