Remote Support Intern

## **JOB DESCRIPTION:****Core job responsibilities:*** This position within the Abbott Diagnostics Remote Services and Support team provides internship-level support to ensure accurate and timely assistance to customers across supported markets. The Remote Support Intern will work under close supervision and guidance, gaining hands-on exposure to remote support operations, customer engagement, and case management processes.* Support the remote support team during customer interactions (phone, chat, and email) through shadowing and assisted handling.* Assist with collecting customer information, documenting cases accurately, and updating records in the appropriate systems.* Learn to identify and assess basic hardware, software, and reagent-related issues, escalating as required.* Support follow-up activities on open cases and assist with coordination across off-hours teams and local country teams.* Assist with instrument monitoring via dashboard visualization platforms and escalate obse...