Job Description
We’re hiring a Technical Support Specialist (Tier 1) to join our remote team in the U.S.
In this entry-level role, you’ll be the first line of support for Conversica customers. You’ll provide outstanding service, guided troubleshooting, and a clear, confident voice when customers need help. You’ll triage support tickets, assist with product navigation and account updates, and collaborate with Tier 2 Support Engineers and cross-functional teams. If you're energized by helping others, curious about how software works, and looking to build hands-on experience in the SaaS world, this could be a great fit. Responsibilities
In this entry-level role, you’ll be the first line of support for Conversica customers. You’ll provide outstanding service, guided troubleshooting, and a clear, confident voice when customers need help. You’ll triage support tickets, assist with product navigation and account updates, and collaborate with Tier 2 Support Engineers and cross-functional teams. If you're energized by helping others, curious about how software works, and looking to build hands-on experience in the SaaS world, this could be a great fit. Responsibilities
- Deliver timely and professional support to customers via email, phone, and live chat.
- Troubleshoot and diagnose technical issues related to Conversica’s software, following standardized processes.
- Use internal systems (e.G., Zendesk, Salesforce) to manage, prioritize, and track support tickets.
- Escalate complex issues to Tier 2 ...
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