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Renewals Specialist

📍 Fortra • canada, canada, Canada • Posted March 16, 2026

Full-time Posted March 16, 2026
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Job Description

Problem Solvers. Proactive Protectors. Relentless Allies.

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This position is responsible for overseeing and driving the renewals process for key customer accounts, ensuring customer retention. This position will work cross-functionally to optimize revenue, develop renewal strategies, and maintain strong customer relationships for the assigned customer accounts. 

WHAT YOU'LL DO

Renewal Management:

  • Lead end-to-end renewal negotiations for high-value accounts, ensuring timely and successful contract execution.
  • Analyze customer usage data and feedback to present tailored renewal proposals that address customer needs.

    • Strategic Planning:

  • Develop and execute account-specific renewal strategies to maximize retention rates and identify upsell opportunities.
  • Partner with Sales, Customer Success, and Product teams to align renewal plans with broader business ...

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