Job Description
Repair Planner – Job Description
Title: Repair Planner
Reports To: Body Shop Manager
Location: (not specified)
The Repair Planner is responsible for maintaining a proper balance between the profitability of the company, supporting the collision and restorative repair shop and the achievement of total customer satisfaction. The Repair Planner must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with Fix Auto for the customer; the incumbent must strive to represent the Company in a professional manner. The Repair Planner follows the file from the time of appraisal until final presentation, they own the experience start to finish, engendering better communication and workflow. The candidate must have knowledge of creating Estimate for repairs for vehicles.
Core Competencies
- Customer Service
- Quality Orientation
- Time Management
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