Representative, Call Center - Enterprise

Purpose of the job

Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties and responsibilities

• Handle all incoming/outgoing calls of the call center.

• Provide follow up, occasional campaigns and call backs blended with normal inbound calls.

• Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.

• Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)

• Communicate with other Customer Service sub-divisions to answer a...