Job Description
- Providing customers with IT support via application support, desktop solutions, chat functions, emails, and calls.
- Troubleshooting IT issue by probing customers
- Providing customer with step-by step guidance to solve the technical issue
- Following up on technical queries and providing feedback
- Escalating critical issue to next level
- Relaying application functionality feedback from customers to IT developers.
- Driving major incident/high impact issue to resolution through bridge call
Requirements
- Proven experience in IT support, helpdesk, or desktop support roles.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Proficient in communication via phone, email, and chat with a...
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