Reservation Agent

Job Responsibilities & Qualifications

• Handle incoming reservation inquiries via phone, email, and online booking platforms
• Provide detailed information about room types, rates, packages, and resort amenities
• Process reservations accurately and efficiently using our reservation management system
• Upsell room upgrades and additional services to maximize revenue
• Assist guests with modifying or canceling reservations as needed
• Collaborate with other departments to ensure guest requests and special requirements are met
• Maintain up-to-date knowledge of promotions, events, and local attractions
• Resolve guest concerns and complaints in a timely and professional manner
• Generate reports and maintain reservation records as required
• Support the front desk team during peak times or as needed
• Excellent verbal and written communication skills in both Spanish and English (additional...