Reservations Agent

Full Time

Located in the heart of The Rocks, Shangri-La Sydney is a deluxe 5-star hotel offering 564 guest rooms and suites, a luxurious Chi Spa, four food and beverage outlets, and 18 conference and meeting spaces. We cater to both corporate and leisure travellers, delivering world-class service and unforgettable experiences.

Shangri-La Sydney is seeking skilled and service-driven Reservations Agents to join our dynamic team. In this role, you will be responsible for delivering exceptional guest experiences while managing reservations efficiently and accurately in line with Shangri-La standards.

About the Role

• Handle all internal and external calls in a timely and professional manner
• Process reservations, amendments, and cancellations via phone, email, Opera PMS, and other channels
• Confidently manage room availability with an understanding of yield management
• Maintain up-to-date knowledge of room types, ra...