Job Description
Key Responsibilities
Workforce Planning & Forecasting
+ Develop and maintain short- and long-term workforce plans across multiple accounts
+ Forecast headcount requirements based on:
+ Historical demand trends
+ Current workload (break-fix tickets, work orders)
+ Pipeline opportunities and anticipated business growth
+ Monitor capacity vs. demand and recommend staffing adjustments
Multi-Account Resource Management
+ Coordinate workforce allocation across multiple client accounts
+ Ensure appropriate staffing levels to meet SLA and operational targets
+ Prioritize and shift resources dynamically based on workload fluctuations
Operational Workload Management
+ Analyze and manage staffing needs across:
+ Break-fix ticket volumes
+ Work orders and scheduled work
+ Reactive vs. planne...
Workforce Planning & Forecasting
+ Develop and maintain short- and long-term workforce plans across multiple accounts
+ Forecast headcount requirements based on:
+ Historical demand trends
+ Current workload (break-fix tickets, work orders)
+ Pipeline opportunities and anticipated business growth
+ Monitor capacity vs. demand and recommend staffing adjustments
Multi-Account Resource Management
+ Coordinate workforce allocation across multiple client accounts
+ Ensure appropriate staffing levels to meet SLA and operational targets
+ Prioritize and shift resources dynamically based on workload fluctuations
Operational Workload Management
+ Analyze and manage staffing needs across:
+ Break-fix ticket volumes
+ Work orders and scheduled work
+ Reactive vs. planne...
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