Retail Experience Executive

Scope Of Position

Your role will be responsible for welcoming all guests within the spa and wellness department at the Raffles London OWO.

The Retail Experience Executive is a key ambassador role within Raffles London, responsible for delivering an exceptional, immersive retail experience that reflects the House’s heritage, artistry, and innovation. This role is instrumental in elevating the retail and guest journey through luxury service, education, and operational excellence, ensuring every interaction embodies a refined, white-glove standard.

Key Responsibilities:

• Act as a true brand ambassador for Guerlain, bringing to life the House’s heritage, craftsmanship, and the symbolism of the Bee through elevated storytelling and exceptional service.
• Demonstrate expert knowledge of Guerlain skincare, makeup, and fragrance, delivering highly personalised consultations and bespoke recommend...