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Retail Service Advisor, 38 hours, Nottingham

📍 Virgin Media O2 • Nottingham, England, United Kingdom • Posted June 19, 2026

FULL_TIME Posted June 19, 2026
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Job Description

Make moments matter. Be the reason someone chooses to stay connected.

Who we are

At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.

You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.

What You’ll Be Doing

  • Create standout moments – greet every customer with warmth, energy, and genuine interest.
  • Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
  • Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
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