Retail Technology Support Specialist

Retail Technology Support Specialist – Location: 6750 Building, Makati City, Philippines

The role is based in 6750 Building, Makati City, Philippines and focuses on supporting retail technology across the United States.

Responsibilities

• Provide customer support by managing calls and resolving issues for Company-Operated, Retailer-Owned, and Marketer service stations across the United States
• Support and troubleshoot Point‑of‑Sale (POS) systems and forecourt equipment, including hardware, software, and configurations
• Assist station personnel with POS peripherals such as printers, card terminals, scanners, and fuel dispensers
• Diagnose and resolve reported issues; elevate complex incidents as needed for timely resolution
• Initiate service dispatches by coordinating with third‑party vendors for POS devices, network equipment, dispensers, card terminals, and telephony services
• Accuratel...