Retention Manager

Retention Manager

Working for a digital bank revolutionising the financial industry. As the Retention Manager, you will play a crucial role in managing our customer lifecycle analytics and driving our monetisation strategies.

Qualifications:

• 3+ Years in a retention-related role
• Previous start-up experience beneficial
• Strong business acumen, executing programs to boost organisational growth

Role and Responsibilities:

• Collaborate with the product team to improve app monetisation opportunities and increase Average Revenue Per User (ARPU).
• Utilise in-depth analyses to optimise customer experiences, boost retention, and satisfaction.
• Map the customer journey, identifying opportunities for enhancing customer delight and creating sticky experiences.