Job Description
Role: Customer Retentions Advisor
Location: Altrincham (fully office based)
Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm
Salary: £26,228 + bonus + great benefits
This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office.
Do you have proven experience in a customer-facing, sales or retention role?
Can you handle high volumes of inbound/outbound calls?
Have you proactively contacted existing customers to ensure continuing customer satisfaction?
The Role of a Customer Retentions Advisor
Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
Relationship Managemen...
Location: Altrincham (fully office based)
Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm
Salary: £26,228 + bonus + great benefits
This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office.
Do you have proven experience in a customer-facing, sales or retention role?
Can you handle high volumes of inbound/outbound calls?
Have you proactively contacted existing customers to ensure continuing customer satisfaction?
The Role of a Customer Retentions Advisor
Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
Relationship Managemen...
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